Absolutely disgusting service from an organisation I first became a customer of over 20 years ago. Having purchased a pair of $200 Saucony shoes from The Athlete's Foot, Coffs Harbour while visiting a friend in hospital, the shoes' heel fabric and padding began to collapse within 2 weeks over the Xmas holidays. By eight weeks, the shoes were unwearable. I returned the shoes to my local Armidale store where the sales person confirmed that the shoes were substandard and should not have deteriorated within such a short period of time. I also provided my previous pair of walking shoes which showed that even with substantial wear on the soles, there was absolutely no wear or damage around the heel, thus reflecting no behavioral issue on my part causing the problem. I was not offered a replacement, nor credit, nor refund, but was told that the shoes would be sent back to Saucony for investigation. I explained that as a heart patient, I need to walk regularly but haven't got any decent shoes to wear. I was ignored. I referred the matter to their Head Office who after numerous emails belittled me by suggesting I didn't undo the laces when taking the shoes off, even though they hadn't seen the shoes nor had there been any suggestion that this was the case. Eventually Head Office fobbed me off referring me back to the store in question. I then contacted the Store Manager, Scott, today who advised that nothing has been done and that the shoes were still sitting in the store. He also refused any recompense and said that I needed to escalate this matter to the store's owner at which point I snapped. I them received a call from the store manager who also refused a replacement, credit, or refund. Regardless of their ads, they really don't "give a fit!" I'm now referring the matter to the Australian Consumers Association!
Good service
i was in and out very lovley service if you can get jacob as the specialists hes was great and looked after me very well
The Athlete's Foot Armidale is an Australian Shoe Store based in Armidale, New South Wales. The Athlete's Foot Armidale is located at Armidale Central Shop SP016, 225 Beardy St, Armidale NSW 2350, Australia.
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